Our sweet Cloey (cat) was 17 years old. Over the weekend, she started having trouble eating. I noticed her jaw looked like it wasn't lining up properly. We took her to the emergency vet who said it was fractured. She's an indoor cat and treated like a princess, so we had no idea how this could have happened. They sent us home with pain medicine. On Monday, I called the Hospital for Veterinary Dentistry and Oral Surgery. Our entire experience was filled with compassion and professionalism. They were booked full for the day but the sweet lady who answered the phone (Marcia I think) said she would try to get us in. She called me back shortly and said to come over at lunch. Due to COVID, they have you park and call the office when your arrive. They take your pet inside and you wait in the car. I was greeted by vet tech. I think her name was Suzanne. She was reassuring and promised they would take care of Cloey. She explained the process and told me they would do a CT scan to see what was going on with Cloey's jaw. She detailed out the cost and answered all my questions. But more than that she listened to me talk about how Cloey had been with me for so long and how much I loved her. After they did the exam and CT scan, Dr. Queck called me to tell me the news. She said she would come out and talk to me in person. My poor Cloey had an aggressive mouth cancer that had eaten into the jaw. She explained to me that they could try to repair it but it wouldn't be the right thing to do. Cloey was in pain and the cancer was a fast type. She spent quite a bit of time talking to me and listening to me talk about Cloey. She didn't rush me at all. I asked if I could have my husband come and she said yes and to take my time. Shortly thereafter, Suzanne called and told me they had set up a room for me to be with Cloey. My husband and I spent quite a bit of time with Cloey saying goodbye. Both Suzanne and Dr. Queck came in to be with us at the end.